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Needed some special parts to prepare for a new lawn. Everything was available, where others only had bits and pieces. Order arrived only days later, well packaged. Very happy.
Bloody awesome serviceSensational pricingEasy to order online and even when I stuffed up I rang and completed the orderCheaper than local stores including freight to WAWill be order from here moreThanks heaps
These guys supported me all the way with my irrigation project. They provided advice and were mindful of my spend. As an amateur they boosted my confidence and I got a great outcome. Definitely recommend.
Had landscaping coming in 5 days, ordered this to Perth worried that I would receive my order on time, gave them a quick call and James went above and beyond to get my order on the next post one hour after placing, even called me up to tell me it was packed on time. Can't thank him enough, absolute legend, great service, amazing prices, and they are quick. Cheers legends!
Partner ordered from these guys, has had nothing but endless issues and NO communication. Sent wrong products, promised they would be replaced within a day or two then went no contact for weeks after countless emails. Tried to call multiple times with nobody able to help as people have already left or not answering phones. Unfortunately, would not reccomend this company at all.
Disappointing experience so far, ordered on the 4th of January, no communication or notification that the order was not in stock. Followed up via email enquiries and got a response 5 days later that said the items will be in stock in 48 hours on the 14th of January but still nothing and no further updates. Followed up again on the 20th of January with no response still and have again followed up today on the 23rd. Please communicate with your customers, respond to enquiries and please cancel my order and provide a refund.
0 STARS, wrong items sent and took them over two weeks to even send off (no communication).It has now been TWO MONTHS and they still have not sent correct items despite telling me on my multiple calls "they'll be sent next day".Emails getting ignored.DO NOT SHOP HERE
I had trouble with the web page first, the service people fixed that ok.So I ordered my parts, plus $20 post for about 50gms parcel. For 20 bucks I'd expect parcel express, but got snailmail. Ripped off?
I have dealt with Dural irrigation several times and have never been disappointed my latest buy was a Hunter pro controller it arrived 3 days after order that’s great serviceThe website is clear and easy to use and shipping is fastThanks Dural.
Can’t fault these folks..over many years. I have a rural property and have sourced fire sprinklers, rural poly, fittings, storm, cam locks etcDelivered correctly and timely. Website works.no hassles .I’ll be backThanks
The company kept us updated as to delivery times. They promised to expedite once they received from the supplier. Communication was great and we received our order earlier than expected
This is the second time I have purchased items from Dural Irrigation, and both times have been hassle free, easy to navigate the web site, delivery very fast & free. excellent service delivery, even over over phone service was a pleasant experience. keep up the good work Dural irrigation and have a Merry Christmas.
I’m so frustrated, I ordered a pump 2 weeks ago. The website was not clear about the fact that the pump is shipped directly from the supply site. After enquiring about the pump I was told to wait another week and if I don’t receive it by then to contact them again. Called this morning was transferred to sales, who did jot answer the phone. I left a message but doubt very much if anyone is going to get back to me. Honestly, if I had known it was going to take this long I would have just gone and bought a pump in person. In the mean time I’m losing water due to a leaking pump. Come on guys! I need the damn pump!
Called first to see if the stock was in they confirmed it was. So placed the order online. Then after asking where it was several days later was told the drippers I was told were available were out of stock and they have no idea when they will get them. And they had not sent the rest of the order. A week later again had to request that the things they did have in stock be delivered as I need them on the farm. 3 days later they sent them. Then I get an email asking me for a google review with the headline image being Fast Shipping Australia Wide ! Fail.
Fast and friendly info by email, then online order delivered days faster to my remote/rural location than delivery date advised. They've got the products, they know their products, they're competent and efficient. Sweet.
Dural Irrigation seem to have everthing that I have ever needed or wanted. The quality of the products is of very hight quality. They supply good fast service. Thank you again for being a very good organisation to work with.
Shipping and communication are poor. Site says "Fast shipping". Ordered Tuesday afternoon and by Saturday it still hasn't shipped. No response to ETA and status query email, and they don't answer the phone either.
I placed an order on October 4th, and I’ve had a frustrating experience. I didn’t receive any communication from them, so I followed up on October 12th and was told my product was backordered and would arrive in a week. I reached out again on October 22nd, and they mentioned it would arrive "today or tomorrow." Now it’s October 26th, and I’m still waiting. I wish I had paid the extra $20 to Grow King, as they communicate better and deliver within 1-3 business days. Overall, I’m disappointed with the lack of updates.
Paid $250 for the irrigation design. They say you will receive it within 10 days. It’s been over a month and they have just sent back the correct design. Still waiting for the pricing to come through for the third time hopefully with the right products this time. No care or communication from them
Over priced delivery cost. $20 bucks delivery for a $27 bucks small item that came in a small postage bag that took 12 days to deliver. No Thx. would not recommend Dural Irrigation to any one. Would've put a ZERO star here if I can.